Customer Journey


Customer Journey

To request a quotation, contact us today online via our website or email or call us on 07804 578501.  Once we receive your request, we will be in touch within 24hrs to arrange your free no obligation quote.

We are a family run business and take great pride in offering you a friendly and trusted service without the hard sell or any false discounting.

Finding the Perfect Fit

We take extra care in sharing our advice and expertise and want to equip you with the information you need to make the right choice for you.

We will provide samples and images to help guide and support you with finding the perfect match for your vision and will offer the relevant information you need to assist with your design.  

If you choose to place an order, we'll contact you to finalise and process your requirements.  At this stage, we will request a deposit to secure your booking.

As our shutters are made to order, please expect that we will receive your order within 10-12 weeks; Once delivered to our storeroom, we will contact you to arrange a suitable date for fitting and to pay the remaining balance.

The Finishing Touches

On your fitting day, most installations are completed within one day unless specified during your quotation.

We'll fit your new shutters and demonstrate how each shutter operates and advise on the best way to keep them in pristine condition.  During the whole process, we aim to make you feel comfortable and happy to have us in your home, we will keep our work area clean and tidy throughout.

All there will be left to do is to sit back and admire your new installation!